Make a return

ICOMMERCE recognises the right of withdrawal according to Art. 52 and followings of the Consumer Code. Suppose the customer is a consumer (a natural person who purchases the goods for purposes not related to his professional activity or makes the purchase without indicating a VAT number in the order form). In that case, he has the right to withdraw from the purchase contract without providing explanations and without any penalty. However, the product must be returned in compliance with resale (intact and complete with the original packaging).

The customer who wishes to exercise the right of withdrawal is required to notify this within fourteen calendar days from the date he acquires physical possession of the good. He may do so with an explicit declaration. The intention to exercise this right may be inferred (registered letter with return receipt, possibly anticipated by fax or email.
References:
– Email: customer@marionzimet.com
– Fax: +39 081 649371
– Address: ICommerce Srl – Viale Gramsci, 5 – 80122 – Naples, Italy.

For the correct exercise of the right of withdrawal by the customer, we specify that:

  • the user is solely responsible for the decrease in the value of the goods resulting from handling the product other than that necessary to establish the nature, characteristics, and use. The product must, in any case, be kept, handled, and inspected with usual diligence and returned intact, complete in all its parts, fully functional, accompanied by all accessories and leaflets, with identification tags, labels and disposable seal still attached to the product, intact and not tampered with, and perfectly suitable for its intended use and free from signs of wear or dirt. It is possible to exercise the right of withdrawal in relation to the product’s entirety and not for its parts and / or accessories.
  • the direct costs of returning the goods will be borne by ICOMMERCE, which reserves the right to check the returned goods to assess any damage and / or tampering. The consumer returns the goods without undue delay and, in any case, within fourteen days from the date on which he communicated his decision to withdraw from the contract.

According to Art. 59 of the Consumer Code, the right of withdrawal does not apply in the supply of sealed goods that cannot be returned for hygienic reasons or related to health protection and opened after delivery.